Parodex Capital exchange platform is an instant cryptocurrency exchange that allows you to exchange crypto fast. The service provides the best crypto to crypto rates.
How does it work?
Our trading algorithm is integrated into the largest cryptocurrency exchange platforms, including Binance, Poloniex, Bittrex, etc. In the span of milliseconds, our platform makes bids and asks on the platforms, then selects and suggests the best available rate and displays the estimated rate on our site. The rates remain approximate until the transaction is actually made on the blockchain, which is why the exchange rate at the time of a transaction may differ slightly from the estimated rate that you see when you begin a transaction.
Is it necessary to sign in?
You do not need to register or sign in. If you want to do transactions anonymously, you can do it.
Our company has another project about investment. You can join that project and earn with your investments. Also we offer 0% comission for our investor. If you want 0% comission transaction then you need to become a investor in our platform and sign in before transactions.
What's a wallet address?
A wallet is a digital place where you can store cryptocurrency coins and tokens. A wallet address is a randomly generated combination of digits and letters that is associated with a particular wallet.
Parodex does not provide wallet addresses and never stores user deposits. To exchange cryptocurrencies on Parodex, you need to provide a previously existing wallet address where you can receive your exchanged currency.
What's the recipient’s address?
In any transaction there is always a sender and a recipient. The recipient’s address is the wallet address where you will receive the currency you buy. For example, if you want to buy Ether (ETH), you should specify an ETH wallet address in the recipient field, and Parodex will send coins to this address once the transaction is complete.
In general, the recipient’s wallet address is a customer's address Parodex will send coins to once a transaction is complete.
What is a hash?
A hash (or tx ID) is the unique address of a transaction in a blockchain that acts as a record or proof that the transaction has taken place. Usually, the hash is a combination of digits and lowercase letters. Whenever you make a payment in cryptocurrency, you receive a hash displayed in your wallet.
Every hash should be located in a blockchain. If you have any issues with a transaction on our platform, our support team may ask you to provide the hash for the transaction in order to find your payment and resolve the issue.
What are network fees?
Currently, you don't have to pay network fees. There is only one transparent service fee 0.25%.
Each time any amount of cryptocurrency is sent or exchanged, the currency goes through a blockchain. This process requires a small fee called a ‘network fee’. The network fee is a commission that a blockchain takes from the amount sent in each currency.
How do I cancel my transaction?
Unfortunately, blockchain transactions are irreversible. Once a transaction is made (money is sent to a particular wallet address), it cannot be rolled back. So, if you are going to exchange cryptocurrency, be sure to double check all payment details carefully before sending.
When should I receive my money?
Generally transactions take 5-30 minutes to be processed. If a transaction is large (worth over 1 BTC), processing may take longer, depending on the size of your transaction and blockchain capacity.
Why does my transaction take so long?
As a rule our transactions take 5-30 minutes to be processed. It your transaction takes longer, this could be due to a variety of factors, including:
1. Blockchain overload. There are many transactions waiting to go through, including yours. This issue occurs on the Bitcoin and Bitcoin based blockchains. Unfortunately, the only thing to do is wait. Parodex has no control over a blockchain overload.
2. Coin updates. We may turn off some coins to update a client. This can take some time. You will get your money as soon as we turn it back on.
3. DDoS attacks. Every platform is subject to such attacks. Unfortunately, in this case the only thing to do is wait it out.
How can I contact you?
You can contact us via email@example.com anytime. Before contacting us, we would like to encourage you to read our FAQ page.